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FAQs
What are the delivery times?
Delivery times vary depending on your shipping address and the shipping method chosen. Generally, orders are delivered within 7 to 14 business days and after processing by our services.
Delivery methods
Average lead times are 7 to 14 days for items available at the time of order. For items not available or in production on demand, delivery time varies.
Our delivery methods and rates depend on the destination and the weight of the item.
We offer three delivery methods:
- Delivery to relay point
- Delivery to pickup relay
- Delivery to your home
Returns and Refunds
Return and Refund Policy
If for any reason you are not completely satisfied with a purchase, we invite you to review our refund and return policy.
The following conditions apply to all products you have purchased from us, UstensilesCulinaires.com with the exception of digital products and gift cards.
Rights to cancel your order
You have the right to cancel your order within 14 days without having to justify your decision.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can inform us of your decision
By visiting this page on our website: contact
We will refund you no later than 14 days from the date of receipt of the returned product(s). We will use the same means of payment as you used for the order and you will not have to pay any fees for this refund.
Return conditions
In order for the goods to be returned, it must be ensured that:
the goods were purchased within the last 14 days
The goods are in their original packaging.
The following goods cannot be returned:
The supply of goods manufactured to your specifications or clearly personalised.
The supply of goods which by their nature are not suitable for return, deteriorate rapidly or have passed their expiry date.
The supply of goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions, at our sole discretion.
Return of goods
You are responsible for the costs and risks of returning the goods, however, where possible, we may ask you to keep the item (without hindering the refund) or even send you a return label as a goodwill gesture.
We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend that you use an insured and tracked courier service.
Où en est ma commande ?
Soyez informé à chaque étape de la livraison. Avec notre outil de suivi, suivez votre colis en temps réel. Cliquez sur 'Suivi de Commande' pour accéder à votre tableau de bord personnalisé ou connectez-vous sur votre compte client.
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