Shipping and Returns

Return and Refund Policy

Our Return and Refund Policy was last updated on 1.06.2023.

Thank you for purchasing on utensilesculinaires.com
If, for any reason, You are not completely satisfied with a purchase, We invite You to read our refund and returns policy.

The following conditions apply to all products purchased by You from Us.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in the singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

The “Company” (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vivrebien.

“Goods” means the items offered for sale on the Service.

“Order” means a request to purchase Products from us.

The term “Service” means the Website.

“Website” means Utensilesculinaires.com, accessible from this link .

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Rights to cancel your order

You have the right to cancel your order within 14 days without having to justify your decision.

The deadline for canceling an order is 14 days from the date on which you received the goods or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration. You can inform us of your decision

By visiting this page on our website: contact
We will reimburse you no later than 14 days from the date of receipt of the returned Products. We will use the same payment method you used for the order and you will not have to pay any fees for this refund.

Return conditions

In order for the goods to be returned, it must be ensured that

the goods were purchased within the last 14 days
The goods are in their original packaging.
The following goods cannot be returned:

The supply of goods manufactured to your specifications or clearly personalized.
The supply of goods which, by their nature, cannot be returned, deteriorate rapidly or whose expiry date has passed.
The supply of goods which cannot be returned for health protection or hygiene reasons and which have been unsealed after delivery.
The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the return conditions above, at our sole discretion.

Return of goods

You are responsible for the costs and risks of returning the goods.

We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend using an insured and tracked mail service.